Order processing
Orders are processed within [Order processing time, e.g. 1–3 business days] after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.
You will receive an email confirmation once your order has been placed, and another when it ships. [Confirm which emails are sent]
Shipping destinations
We currently ship to [Shipping regions, e.g. the contiguous United States].
[State whether you ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or internationally]
Rates & delivery estimates
Shipping costs are calculated and displayed at checkout before you complete your purchase.
- Standard shipping: [Standard delivery estimate] — [Shipping rates or free-shipping threshold]
- Expedited shipping: [Expedited option, delivery estimate and rate — or remove if not offered]
Delivery estimates are provided by our carriers and are not guaranteed. Delays may occur during peak periods or due to weather or other circumstances outside our control.
Order tracking
[Describe how tracking numbers are provided (e.g. by email once an order ships) and which carriers you use]
Address accuracy
Please make sure your shipping address is complete and correct at checkout. If you notice an error, contact us as soon as possible. [Describe your policy for orders returned due to an incorrect or undeliverable address]
Lost, delayed or damaged packages
If your package appears lost, is significantly delayed, or arrives damaged, please contact us within [number of days] of the expected delivery date with your order number (and photos for damaged items). We’ll work with you and the carrier to resolve the issue.
Contact
Questions about shipping? Email [support@yourdomain.com] or use our contact form.